Holiday Sales Administrator

Our Company:
The Dream Lodge Group is one of the UK’s leading luxury park operators with 10 parks throughout the UK. We are a family run business and believe in key values like ‘Service’, which is often forgotten by some mainstream operators. We have been successfully trading since 1966 and over the years have built up our reputation and brand to now be one of the UK’s leading luxury park operators.

What We Offer:
£20,000.00 per year
Full training provided with career progression
Working day 08:30 – 17:30.
Pension and 21 days holiday plus bank holidays.
Located in brand new offices with a free car park.

You will be/have:
• Available immediately
• Previous sales administration and customer service experience
• Confident and proactive individual
• Competent IT skills including MS Office
• Tenacious and takes pride in their work
• A customer driven and positive attitude with a passion for delivering a contemporary service.
• Have a confident telephone manner and go the extra mile to create an unforgettable, personalised holiday experience for our customers.

Responsibilities:
• Telephone calls both inbound and outbound
• Data input of all new website leads and enquiries
• Sending appointment confirmation emails
• Support sales team with potential hot leads, updating appointments and sending customer emails
• Preparing purchase agreements for completed sales, supporting sales members with this process
• Call management and operating switchboard
• Creating reports to show the daily call statistics and sales results
• Data cleansing of all marketing post which may be returned, removing customer data following email and text campaigns
• Covering post and brochure run on an ad hoc basis.
• Ad hoc admin duties and diary management